FAQ
You have questions about portable shoes and we have answers! Here is a list of the most commonly asked questions:
Q: What is purpose of this foldable shoe or rollup shoe?
A: The purpose of this shoe is to provide you with an alternative when your feet hurt from wearing high heels. They are desgined to be small enough so that the pouch fits in your purse, and when ever your feet start hurting from the heels, you can take off your heels and put on your clouds.
Q: How does the shoe sizing work?
A: Each shoe has a elastic on top which helps grab onto the feet. Therefore, there are four sizes that fit almost everyone. Please refer to the shoe sizing under the shoe description.
Q: What are the exact dimensions of the shoe?
A: In its folded state:
The small is 4.75" in length, 3.25" in width and 0.75" in thickness
The medium is 5.15" in length, 3.5" in width and 0.75" in thickness
The large is 5.45" in length, 3.5" in width and 0.75" in thickness
The X-Large is 5.65" in length, 3.5" in width and 0.75" in thickness
Q: Does the shoe come with the pouch?
A: Yes, each shoe comes with a pouch the can be closed with the pull of a drawstring. The foldable shoe fits in this pouch for you to take everywhere with you.
Q: What material is the shoe?
A: The inner sole of the shoe is a thick canvas material. The outer sole is rubber. The top part of the shoe is satin. The satin shoes are completely machine washable.
Q: Does the shoe provide protection on street surfaces?
A: The foldable shoe has a rubber bottom that provides cushioning as well as protection from street surfaces. It can worn for casual walking outdoors and indoors. However, it does not provide protection from very sharp objects and does not serve the purpose of a sports shoe.
Q: How many times can I use the foldable shoes before they wear out?
A: The shoe is designed to be part of your shoe collection, meaning it can be worn again and again! The satin shoes are machine washable! Just toss them in the washer!
Q: I have a coupon code. Where do I enter it?
A: Enter the coupon code under the 'summary' tab during the checkout process. If your code is valid, the discount will be applied immediately.
Q: How long will shipping take?
A: Standard shipping is free within the US and Canada and all orders are shipped within 24 to 48 hours of order. Standard delivery takes 2-5 business days in the US. Deliveries to Canada can take anywhere from 5 to 12 business days.
Q: Do you ship international?
A: Shipping to US and Canada is included in the price. We also ship to UK and Europe for an additional price. For other regions, please email us at contact@fitinclouds.com for a shipping quote to your country.
Q: Will there be more designs in the future?
A: Yes, we are contantly working to come up with new designs and colors. Check back on our site often for additional desing and accessories.
Q: What if I order the wrong size?
A: Please email returns@fitinclouds.com and you will be provided with the return address. You can return the shoes to us and we will reimburse the full amount. No charges. No questions.
Q: Do you take returns?
A: Yes, if you are unhappy with your purchase, we offer you a complete money back guarantee. Please email returns@fitinclouds.com and we will provide you with the return address. No charges. No questions.
Q: What will you come up with next?
A: Why dont you tell us at contact@fitinclouds.com
